Frequently Asked Questions
Everything you need to know about shopping with Sapphire Designs.
What is the standard shipping timeframe?
We offer standard shipping which typically takes 3-5 business days for domestic orders. International shipping times vary by location but usually arrive within 7-14 business days.
How do I determine my correct size?
Each product page features a detailed size guide. We recommend measuring yourself and comparing those figures to our chart, as our curated designs may vary slightly in fit depending on the fabric.
What is your return and exchange policy?
We accept returns and exchanges within 30 days of delivery. Items must be in their original condition, unworn, and with all Sapphire Designs tags still attached.
Are your materials sustainably sourced?
Sapphire Designs is committed to ethical fashion. We prioritize working with suppliers who provide organic cotton, recycled polyester, and cruelty-free silks to ensure our environmental impact is minimized.
Can I track my order once it has been placed?
Yes, once your order has been dispatched, you will receive an email containing a tracking number and a link to monitor your package's journey in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options through Klarna and Afterpay.